General terms and conditions of adena GmbH

The following general terms and conditions regulate the contractual relationship between our customers (hereinafter referred to as the customer) and adena GmbH, Nuremberg (hereinafter referred to as adena-mobil) and are recognized by you when you register.

1. Conclusion of a contract

1.1 The contract is concluded by e-mail, upon written, oral or telephone registration by the customer and subsequent written confirmation by adena-mobil. All agreements, subsidiary agreements and additional agreements must be recorded in writing.

1.2 The customer is bound to his registration for 10 days. Confirmation by adena-mobil takes place within this period, usually immediately after registration. If there are less than three working days between registration and the start of transport, coordination by telephone is necessary due to the short notice.

1.3 If the confirmation deviates from the customer's registration, this confirmation contains a new contract application to which adena-mobil is bound for 10 days. The customer can accept the offer within this period, the time at which adena-mobil receives the declaration of acceptance is decisive.

2. Payment

2.1 Payment is made in accordance with the method of payment selected when registering, but no later than when the first journey ordered begins. If no payment has been made before the start of the journey, adena-mobil can refuse transport.

2.2 Service changes after the conclusion of the contract at the request of the customer will also be invoiced with a flat-rate processing fee of EUR 15.

2.3 The customer is responsible for paying the transport fee for his registered passengers, provided he has accepted this obligation by means of a separate express declaration when registering.

3. Services

3.1 With the contract, adena-mobil undertakes to carry out the agreed transport with the agreed or an equivalent replacement vehicle. Equivalent replacement vehicles from other companies can also be used here.

3.2 The price includes the following basic services: Transportation according to the type of transfer booked and the number of people as well as the transportation of luggage (1 suitcase 20 kg 1 piece of hand luggage per person). It does not include services that result from requests for changes, extended journeys due to unreported pick-up addresses and the behavior of the customer or his passengers. The collection takes place from a single address per booking. For travel to other addresses within a booking on the direct route from or to the airport, for excess baggage in excess of the free baggage allowance, bulky items (skis, sports equipment, surfboards, etc.) as well as other services that are not included in the basic price or agreed upon, we charge a surcharge according to the published sentences from adena-mobil. However, the prerequisite is that these special services have to be registered with adena-mobil in advance of the transport. If the customer fails to register, the transport will generally be carried out according to the agreed basic services. There is then no change in performance.

3.3 Adena-mobil is solely responsible for determining the pick-up times of the customer. Determining factors are the selected mode of transport, the travel time, the road and weather conditions as well as the regulations of the clinics, rehabilitation facilities and the charter and scheduled airlines. Deviating regulations must be coordinated with adena-mobil and require written confirmation.

3.4 The customer is obliged to be ready at the agreed pick-up location at the specified pick-up time, otherwise the right to transport will expire. If, after receipt of the order confirmation, there are changes to the admission / discharge times, the flight times, the airline or the airport, the customer is obliged to notify adena-mobil of these in writing or by telephone, as otherwise the obligation to transport will also expire. adena-mobil is not liable for damage caused by delay of the customer or incorrect information when concluding the contract as well as for delays as a result of traffic jams, extreme weather conditions, air traffic controller strikes and force majeure, unless they are based on intent or gross negligence on the part of adena-mobil. mobile. Waiting time for arrivals is from 30 minutes after the requested pick-up time at 0.80 € / min. calculated.

3.5 Dangerous, perishable, flammable or explosive items will not be carried. Animals are only allowed into the vehicle after express agreement with adena-mobil (only for exclusive transport). Furthermore, soiled objects, bulky and inadequately secured or poorly packaged luggage etc. are only allowed in the vehicle if damage, soiling or hazards are excluded.

3.6 In addition, the liability of adena-mobil is regulated in section 7, insofar as claims of the customer from duties of safety or the violation of duties of care come into consideration.

4. Obligations of the customer and his persons

4.1 The customer as well as the persons registered by him have to follow the necessary, factually required instructions of the driver. This applies above all to safety and order-related instructions.

4.2 If serious disruptions that impair the transport safety are not terminated upon request to cease and desist from adena-mobil or its staff, adena-mobil can refuse further transport. The entitlement to remuneration remains unaffected, taking into account saved expenses. The right to compensation for further damage remains unaffected.

5. Withdrawal from the transport contract - failure to use the transport service

5.1. adena-mobil can withdraw from the contract in accordance with the statutory provisions. The customer can withdraw from the contract in writing at any time, whereby the following cancellation fees are charged:

Cancellation or rebooking within 24 hours before the departure date: Full travel price

Earlier withdrawal: free of charge

The receipt of the declaration of withdrawal by adena-mobil is decisive for determining the time. The written form is recommended to the customer, telephone cancellations are not possible. The declaration of withdrawal is only valid if it has been confirmed in writing by adena GmbH. Proof of lower cancellation damage is open to the customer.

6. Termination of the contract of carriage

6.1 adena-mobil and the customer can terminate the contract if there is an important reason for which they are not responsible and which makes the continuation of the transport unreasonable, in particular in cases of force majeure such as war, riots, epidemics, weather conditions and road conditions, significant violations by the customer and his persons in accordance with section 4.2 etc.

6.2 In these cases, adena-mobil has to take the necessary organizational measures in agreement with the customer during the transport time. Adena-mobil receives remuneration based on its usual rates for services provided. Any additional costs incurred are to be borne by the customer.

7. Liability

7.1 adena-mobil is fundamentally liable for property damage within the framework of § 23 Passenger Transport Act (exclusion of liability if the property damage exceeds EUR 1000 and is not based on intent or gross negligence).

7.2 In addition, the contractual liability, regardless of the legal reason, is limited to three times the transport price, unless there is intent or gross negligence or guaranteed properties are missing. This does not affect the claims from tortious acts according to §§ 823 ff BGB or according to the Liability Act and the Road Traffic Act.

7.3 Any further liability is excluded, whereby reference is made to section 3 of this contract.

8. Applicable Law

Only German law is applicable to the contract.

9. Place of jurisdiction

The customer can only sue adena-mobil at its headquarters.

10. Severability Clause

The ineffectiveness of individual conditions does not in principle justify the ineffectiveness of the remaining conditions.
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