Airport Shuttle FAQ
- How can I pay for a ride?
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Payment is made directly to the driver, by credit card (including AMEX) or in cash.
- Where will I be picked up?
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- I had a problem with my ride. Whom can I ask ?
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We're sorry there was a problem with your ride. Please let us know what went wrong, preferably by email to customer service at support@adena-mobil.de
- Do I get an invoice?
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Our driver has an invoice for you, please pay attention to the correct billing address on your booking confirmation.
- My driver / ride was great! How can I say thank you?
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If you had a great experience with a driver / ride, please let us know by emailing us a customer review to: support@adena-mobil.de
- What luggage can I take with me?
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One piece of luggage and one hand luggage are included in the booking. Please book additional pieces of luggage in the registration form. Please specify bulky baggage separately in the comments field on the registration form.
- When will I be picked up?
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- Who drives our vehicles?
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We take your safety and comfort very seriously. Our professional drivers are trained and licensed for passenger transport.
- Which vehicles are used?
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Depending on the number of people booked, currently in our fleet: Mercedes B-Class,E-Class, Audi A6, BMW 5er, Mercedes V-Class, Mercedes Sprinter
